Introduction

At Snapmarket, we prioritize your privacy. This privacy policy outlines Snapmarket’s approach to collecting, using, and safeguarding your personal information. We are committed to being transparent and diligent in our handling of client data as well as protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (“GDPR”). This policy applies to all users of our services.

Information Collection

• Essential Details: We collect and process fundamental personal information including but not limited toyour name, email, and organizational details to facilitate our collaboration. We collect this data through direct user input when creating accounts or using our services, automated technologies such as cookies and tracking pixels, and third-party sources, where permitted by law. We use this personal data: (a) to provide, maintain and improve our services, (b) to communicate with users about their accounts and our services, (c) to personalize user experiences and marketing communications, (d) to analyze usage patterns and trends, and (e) to comply with legal obligations.

• Project Details: We collect information you provide in the context of project collaboration in order to complete services.

Usage of Information

• Communication: Your contact details enable us to maintain open lines of communication, ensuring our collaborations are effective and efficient.

• Service Enhancement: Occasionally, we may use feedback or data to refine our offerings and ensure we're consistently meeting your needs.

Our Tools and Platforms

We employ a suite of tools to deliver our services. These platforms have robust privacy measures:

• Linear: Our chosen tool for project management, renowned for its security protocols.

• Glide: The foundation of our Snapmarket client portal, with stringent security measures.

• Additionally, we use trusted platforms like Google Workspace, 1Password, Slack, Stripe, Figma, Loops, Assembly, Loom, Webflow, Arc, Fireflies.ai, OpenAI, Perplexity, and Notion. Each of these tools adheres to high standards of data protection.

• We use anonymized analytics services Google Analytics, Google Search Console, and Hotjar.

Our Protective Stance

Your information is sacrosanct to us. Most of our platforms, if not all, are GDPR compliant and System and Organization Controls II (“SOC II”) certified. We continuously assess our tools and processes to ensure we’re upholding the highest levels of data security.

Data Sharing

Your personal data remains confidential. We do not share your information with third parties outside the necessary platforms mentioned, which are instrumental in our service delivery. We will never sell your data to any third parties. We may share personal data with: (a) service providers who assist in delivering our services, (b) affiliated companies within our corporate group, and (c) legal authorities when required by law or to protect our rights. All third-party recipients are bound by confidentiality obligations and data protection requirements.

Children’s Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect or solicit personal information from minors. If we learn that we have inadvertently obtained personal information from a child under 16, we will promptly delete it from our records.

Data Security

We implement appropriate technical and organizational measures to protect data, including: (a) prioritizing selection of software tools that encrypt data in transit and at rest, (b) access controls and authentication procedures, (c) security assessments and audits. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

User Rights and GDPR Compliance

Users have the right to: (a) request a copy of their personal data, (b) rectify inaccurate personal data, (c) erase their personal data, (d) restrict or object to processing of their personal data, and (e) data export. To exercise these rights or for GDPR-related inquiries, users may contact our Data Protection Officer at privacy@snapmarket.co. 

Data Retention

We retain personal data only for at least as long as necessary to fulfill the purposes for which it was collected, or as required by law. Users may request deletion of their data at any time, subject to our legal obligations.

Cookies and Tracking

We use cookies and similar technologies to enhance user experience and analyze service usage. Users can manage cookie preferences through their browser settings.

Updates to This Commitment

As the digital landscape evolves, so might our policy. Rest assured, any changes will be communicated, as transparency remains central to our operations. We will update this policy from time to time. The most current version will always be posted on our website. Continued use of our services after changes constitutes acceptance of the updated Policy.

Inquiries and Concerns

Should you have any questions or require clarification on our data practices, please don't hesitate to reach out. We're committed to addressing any concerns you might have.

Email: privacy@snapmarket.co.

Conclusion

Your trust is valuable to us. We're dedicated to treating your data with the utmost respect and care, ensuring you can collaborate with Snapmarket with complete confidence.