Terms and Conditions
1. Introduction
Welcome to Snapmarket. These terms and conditions outline the rules and regulations for the use of Snapmarket’s services, which include, but are not limited to, Presentation, Email Campaign, Podcast, E-book, Website, Marketing Plan, and Branding & Messaging services.
By engaging Snapmarket’s services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our services.
2. Intellectual Property Rights
Ownership: All content, designs, and material assets provided by Snapmarket during the project remain the intellectual property of Snapmarket until full payment is received. If a project is paid up front, clients may request delivery of content, designs, and material assets at any time and will be delivered to the extent completed.
Client Materials: Any materials provided by the client for use in the project remain the property of the client. The client grants Snapmarket a limited, non-exclusive license to use such materials for the duration of the project. Snapmarket may retain materials to expedite future projects for the client. Clients may request their data to be deleted at any time.
Deliverables: Upon full payment, the client will own the final deliverables. Unless otherwise granted, the means of creating the final deliverables will remain the intellectual property of Snapmarket. Snapmarket retains the right to use any created content for portfolio and marketing purposes unless otherwise agreed in writing.
3. Service Scope and Deliverables
Description of Services: Snapmarket provides a range of marketing services as described in our service catalog. Each service includes specific input requirements, deliverables, and estimated timelines.
Changes and Revisions: Any changes or revisions requested by the client after the project has commenced may incur additional charges or time delays. All changes must be documented and agreed upon by both parties.
Approval: The client is responsible for reviewing and approving all deliverables. Approval must be given in writing (comments via the Snapmarket App, Slack, or email are acceptable) before final delivery. Clients may waive the approval step. Any waiver of approval must be in writing.
Collaboration Tools: Snapmarket will use our own branded collaboration tools for project management and communication. Snapmarket will not take on a client's email address alias, and all project management and work will remain within Snapmarket's workspaces.
4. Software Hosting and Uptime
Hosting Services: Snapmarket may provide hosting services for certain deliverables, such as websites. We strive to maintain a high level of uptime but do not guarantee 100% availability. Software status for 3rd party services are available online.
Maintenance and Downtime: Scheduled maintenance will be communicated in advance. Unscheduled downtime due to unforeseen circumstances will be addressed promptly, but Snapmarket is not liable for any loss or damage resulting from such downtime.
Third-Party Services: Snapmarket may use third-party services to host or manage project deliverables. We are not responsible for the uptime or performance of these third-party services.
5. Contractors and Sub-Processors
Use of Contractors: Snapmarket may engage contractors or sub-processors to assist in delivering services. All contractors are bound by confidentiality agreements and are required to comply with Snapmarket’s data protection policies.
Contractor Communication: From time to time, contractors may be authorized by Snapmarket to communicate directly with the client.
Responsibility: Snapmarket is responsible for the work of its contractors and sub-processors. Any issues or disputes arising from their work will be handled by Snapmarket.
6. Payment Terms
Fees: Fees for services are detailed in the service catalog or other invoices and are payable upfront before the commencement of any work.
Partner Subscription Model: Clients subscribed to the Partner plan pay a monthly fee. This model operates similarly to a retainer and does not require upfront payment for each individual project. Clients may supplement their Partner subscription with additional paid projects.
Project Pro Subscription Model: Clients subscribed to the Project Pro plan pay a monthly fee to gain access to 3rd party marketing services managed by Snapmarket. Quick fixes are covered by this plan, with the scope and nature of quick fixes determined by Snapmarket. If a fix is determined to require additional payment, Snapmarket will communicate a quote to the client. Project work is purchased separately via the project catalog or custom invoice.
Refunds: Refunds are only available if Snapmarket fails to deliver the agreed-upon services. Partial refunds may be granted to account for any expenses incurred. Refund requests must be submitted in writing and will be reviewed on a case-by-case basis.
7. Confidentiality
Confidential Information: Both parties agree to keep all confidential information disclosed during the project confidential. Confidential information includes, but is not limited to, business plans, marketing strategies, financial information, and client data.
Disclosure: Confidential information may only be disclosed to those employees, contractors, or agents who need to know such information for the purpose of delivering the project.
Privacy policy: View our privacy policy here.
8. Partnership Concept
Non-Legal Partnership: The term “Partnership” as used in these terms and conditions, on our website, and in any related marketing materials, does not imply a legal partnership as defined by corporate law. It is used solely to describe a collaborative working relationship.
No Joint Venture: The use of the term “Partnership” does not create a joint venture, agency, or fiduciary relationship between Snapmarket and the client.
Independent Entities: Both Snapmarket and the client remain independent entities and neither party has the authority to bind the other in any way without prior written consent.
9. Limitation of Liability
No Warranty: Snapmarket provides services "as is" without any warranties or representations, express or implied.
Liability: Snapmarket’s liability for any claim arising from the provision of services is limited to the amount paid by the client for those services. Snapmarket is not liable for any indirect, incidental, or consequential damages.
10. Termination
Termination by Client: The client may terminate a project or subscription at any time with written notice or via Stripe billing portal. The client will be responsible for all costs incurred up to the date of termination. Subscription fees are not prorated and expire at the end of the subscription cycle.
Termination by Snapmarket: Snapmarket may terminate the project if the client fails to meet their obligations, including timely payment and providing necessary information. Written notice will be provided. Refunds may be offered on a case-by-case bases as needed.
11. Right to Refuse Service
Snapmarket reserves the right to refuse service to any client or project that involves content or activities that promote violence, hate, sexually explicit material, or content that conflicts with Snapmarket's ethical standards. This decision is at the sole discretion of Snapmarket and may be made at any time during the engagement.
12. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in Fort Worth, Texas, USA.
13. Amendments
Snapmarket reserves the right to amend these terms and conditions at any time. Clients will be notified of any changes in writing.
14. Contact Information
For any questions or concerns regarding these terms and conditions, please contact Snapmarket at:
Email: legal@snapmarket.co